Behind the scenes of your Unilabs orders
From the Web Shop to delivery: discover how our teams and partners prepare and deliver your sample collection supplies
As soon as you place an order through the Unilabs Web Shop, it is transmitted directly via our interface to our regional Unilabs warehouses as well as to our central warehouse in Neuendorf (SO), which is managed by our logistics partner Voigt AG.
Across an area of approximately 200 m², nearly 300 different sample collection products are available.
A member of the Voigt team receives your order and begins preparing it by collecting the individual items requested.
Once all products have been assembled, a second check is carried out to ensure that the order is correct before it is packed for shipment.
Ordering and delivery
Orders received by Voigt before 4 pm are generally prepared and labelled by around 5 pm.
They are then handed over to Swiss Post or one of our logistics partners for transport to the relevant Unilabs locations.
You will receive your delivery the following day:
By post
Or via a Unilabs courier
In this way, we process more than 30,000 customer orders every year.
Certain specific items, such as order forms or particular sample collection kits, are shipped directly from our regional warehouses or by our Customer Supply Teams.
Your order may therefore arrive in several separate parcels.
How do our Customer Supply Teams support you?
Our regional Customer Supply Teams are available to assist you with all questions relating to your orders.
In French-speaking Switzerland, Ticino and German-speaking Switzerland, our teams can, among other things:
Advise you by telephone about our products
Register orders received by form or email
Forward these orders to Voigt
Prepare order forms and special items
Answer questions about orders and deliveries
However, manually submitted orders require more processing time.
The fastest option: our Web Shop
To ensure that your order can be processed as quickly as possible, we recommend placing it directly through our Web Shop:
If you have not yet received your login details or have any questions about using the Web Shop, please contact us:
Telephone: 022 716 20 73
Email: magasin@unilabs.com
A question about your delivery?
Our regional teams can also assist you if a problem occurs, for example:
If your delivery is delayed
If there is an error in your order
If you have questions about the items you have received
In French-speaking Switzerland, Chrystel Bernard and her team are available to support you.
What is the role of our central purchasing team?
Our central purchasing team in Dübendorf ensures that our central warehouse always has the necessary supplies available.
Anouk Weber and Damian Gimenez, working together with our field teams and scientists, maintain a suitable range of sample collection materials.
They also identify alternative solutions when a product:
Is no longer available
Is affected by supply difficulties
Has a quality issue affecting a particular batch
Their activities include:
Daily monitoring of stock levels
Replenishing supplies from our suppliers
Supervising incoming goods in collaboration with Voigt
Checking the quality of products whenever necessary
This work behind the scenes helps us ensure the most reliable possible availability of the products our customers need.